Straight Forward – Knowledge and expertise available for you and your company.
Our comprehensive packages are designed for a diverse clientele, including technology companies, insurance companies, and banks. We offer a wide range of solutions.
Workforce Management (WFM)
Workforce Management (WFM) plays a crucial role in any organization. It’s essential to ensure that customers can reach you through their preferred channels, whether that’s by phone, email, apps, or social media. In today’s 24/7 society, being available for our customers is more important than ever.
I have extensive knowledge in Workforce Management (WFM), which enables me to increase efficiency, improve employee satisfaction, and provide better customer service.
- Forecasting
- Planning
- Realtime Management
- Reporting
Consultancy
In today’s competitive business landscape, customer satisfaction and loyalty have become the cornerstone of success. For customer service, delivering exceptional experiences is crucial for building strong relationships with customers, driving retention, and promoting growth. This is where I come in – a seasoned expert with a wealth of knowledge and experience to help customer service achieve their goals and beyond.
- Expertise and Knowledge
- Objectivity
- Cost-Effectiveness
- Change Management
- Process Improvement
Quality Control
A Quality Control plays a crucial role in ensuring that a customer service provides high-quality interactions with their customers. This key process is responsible for overseeing the processes and systems in place to guarantee that customer service interactions meet the company’s standards and expectations.
- First Call Resolution (FCR)
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Adherence to Scripts/Guidelines
- Compliance Violations
- Sentiment
Strategic Planning
In today’s competitive business landscape, exceptional customer service is paramount for maintaining customer loyalty and driving business growth. A Strategic Planning Manager plays a vital role in enhancing the effectiveness and efficiency of customer service operations. Here’s how I contribute to a customer service company’s success.
- Defining a Clear Vision and Mission
- Conducting a Thorough SWOT Analysis
- Setting SMART Goals and Objectives
- Developing and Evaluating Strategies
- Organisational Culture and Leadership
Project management
In the fast-paced world of customer service, delivering exceptional support while maintaining operational efficiency is essential. This is where a Process Manager plays a pivotal role. By analyzing, designing, and optimizing workflows, a Process Manager can significantly enhance the effectiveness of customer service teams and improve the overall customer experience.
- Implement new tools or programs
- Increased efficiency
- Improve sales
- Customer satisfaction
- Change management
- Retention management
Quick Scans
In today’s fast-paced business environment, customer service companies are constantly seeking innovative ways to enhance their operations and improve client satisfaction. One effective tool that can significantly aid this process is the implementation of Quick Scans. Quick Scans are efficient, streamlined assessments that provide valuable insights into various aspects of customer service, enabling companies to make informed decisions quickly.
- Strategy & Vision
- Operations; efficiency, productivity, technology & systems, process Documentation
- People & Culture; Employee Engagement, communication, Training & Development, Leadership & Management
A passion for creating Excellence
We offer a wide range of professional services to a diverse group of clients, including technical businesses, insurance agencies, and commercial developers.
Contact: +31 6 418 007 22